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FAQ: Not There

If a report that has been released is not showing up, it is very likely that you need to clear the cache in your web browser.

Clearing Cache Settings

Firefox for PC

  1. From the top menu bar, click Tools and select Options.
  2. Click Privacy.
  3. In the Cache section, click Clear.
  4. Click OK.

Internet Explorer 5.x for PC

  1. From the top menu bar, click Tools and select Internet Options.
  2. Click the General tab.
  3. Click Delete Files.
  4. Click OK on the Delete Files dialog box.
  5. Click OK.

Internet Explorer 6.x for PC

  1. From the top menu bar, click Tools and select Internet Options.
  2. Click the General tab.
  3. Click Delete Files.
    NOTE: Be careful NOT to select Delete Cookies instead of Delete Files as this will remove all the cookies stored on the computer.
  4. Click OK on the Delete Files dialog box.
  5. Click OK.

Netscape 6.x and 7.x for PC

  1. From the top menu bar, click Edit and select Preferences.
  2. Click Advanced.
  3. Click Cache.
  4. Click Clear Memory Cache button.
  5. Click the Clear Disk Cache button.
  6. Click OK.

Netscape 6.2 for Mac

  1. From the top menu bar, click Edit and select Preferences.
  2. Click Advanced.
  3. Click Cache.
  4. Click Clear Memory Cache button.
  5. Click the Clear Disk Cache button.
  6. Click OK.

Netscape 7.x for Mac

  1. From the top menu bar, click Edit and select Preferences.
  2. Click Advanced.
  3. Click Cache.
  4. Click the Clear Cache button.
  5. Click OK.

Safari 1.0 for Mac

  1. From the Safari menu select Empty Cache.
  2. At the Are you sure message, click Empty.

Firefox for Mac

  1. From the top menu bar, click Firefox, and select Preferences.
  2. Click Privacy.
  3. In the Cache section, click Clear.
  4. Click OK.

Mozilla 1.4 for Mac

  1. Click Edit, and select Preferences on the menu bar.
  2. Click Advanced.
  3. Click Cache.
  4. Click Clear Cache button.
  5. Click OK.


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